customer service

contact us
We are usually available by phone Monday through Friday, 9 a.m. to 5 p.m. PST. If you get our message machine, please leave a message and we'll call you back usually by the next business day.

Phone:  (209)966-7712

Click here to send us an email.

Mail:     Wildwoods Craft Kits
            PO Box 2187
            Mariposa CA 95338

payment options
We accept payment by in US dollars only by credit card through our PayPal shopping cart or by Personal Check, Cashier's Check or Money Order for mailed orders.

secure shopping cart orders
Order quickly and easily through our PayPal secure shopping cart. You may place an order without signing up for a PayPal account.

order by mail
If you'd rather mail in your order, please print our order form, complete it and send it by US Mail.

returns and exchanges
We rarely get such requests, but have to have a policy for those few times. We accept returns only for kits purchased through web site. If you have purchased one of our kits at a retail store and would like a return or exchange, please contact the store. For returns or exchanges of kits purchased on our web site, please contact us within 14 days of purchase. We will issue you a return order authorization number. Ship the product back to us within 7 days of receiving the return authorization. Merchandise must be in original condition as purchased and in original packaging. Defective merchandise will be replaced with the same item; a credit or refund will be issued if the same item is not available or if you do not wish an exchange. Shipping charges are not refundable. We refund in the same manner as you paid us.

shipping and delivery--usa addresses only
We usually ship within 2 business days of receiving your order. We choose the best shipping method for your order weight. If your order is under 5 lbs. we usually ship by USPS Priority Mail with Delivery Confirmation. If your order is over 5 lbs. we usually ship by UPS Ground. Please provide your physical location address and your PO Box number, if you have one.

privacy policy
We do not sell, rent, or share your email address, personal data, or credit card information to any individual, organization, or firm that is not directly involved in our company's processing of your order, payment, or shipment. Periodically we may send you email notifications of our special sales or product updates. Please tell us if you do not wish to receive such information.

wholesale accounts
We welcome new accounts and are most happy to help you with product selection. If you are a retail store or mail order catalog and would like to open an account with us, please phone or email us.

Wildwoods Craft Kits
PO Box 2187
Mariposa, CA 95338

(209) 966-7712
Contact us

Easily purchase kits and supplies online with our safe and secure PayPal shopping cart.

Shipping is only $6.95
for all orders up to $100!